Shipping Policy

1. General Shipping Information

Thank you for shopping with Otilia Apparel. Items ship directly from our global suppliers. This is how we offer unique products but expect extended delivery times.

2. Processing Time

All orders are subject to a processing time before shipment, usually between 1–5 business days. 

Processing time is separate from the shipping time.

Orders placed on weekends or holidays will begin processing the following business day.

3. Estimated Shipping Times

The time listed below is an estimate and does not include the 1–5 day processing period.

Shipping Destination:  Kenya

Estimated Delivery Time (After Processing): 9- 25  Business Days

Disclaimer: Please allow for potential delays during peak holiday seasons (e.g., Christmas, Black Friday) or due to customs procedures in the country.

4. Order Tracking

Once your order has shipped, you will receive an email notification that includes a tracking number and a link to monitor your package's journey.

Please allow 24–48 hours for the tracking information to update once you receive the email.

If your order contains multiple items, you may receive multiple tracking numbers and packages, as items may ship from different suppliers.

5. Customs, Duties, and Taxes

Otilia Apparel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Undeliverable Packages

If a package is returned to the supplier due to an incorrect or incomplete address provided by the customer,  the customer will be responsible for the re-delivery cost.

Need help? If you have any questions regarding your shipment, please contact us at info@otiliaapparel.com and include your order number.